Terms of Service

These Terms of Service (“Terms”) govern your use of Pemble (the “Service”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to use the Service. The Service contains user-generated content including anonymous messages and is not intended for minors. By creating an account you certify that you are at least 18 years of age. The Service is not directed to children under 13, and we do not knowingly collect information from anyone under 13.

2. Your account

• You are responsible for all activity that occurs under your account and for keeping your password confidential.
• You agree to provide accurate information when registering and to keep it current.
• One account per person. Do not create an account for anyone else without their permission.
• You may delete your account at any time from Settings.

3. User-generated content

You are solely responsible for the content you post — including anonymous messages, public replies, and profile information (collectively, “User Content”). By posting User Content you grant Pemble a non-exclusive, worldwide, royalty-free license to host, display, and distribute that content on the Service.

4. Acceptable use — zero tolerance for objectionable content

You agree not to post, send, or share, and not to solicit others to post, content that:

• Is unlawful, harassing, threatening, abusive, bullying, or defamatory.
• Promotes hate speech, discrimination, or violence against any individual or group based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic.
• Contains sexually explicit material, nudity, or any sexual content involving minors (CSAM is strictly prohibited and will be reported to the relevant authorities).
• Infringes intellectual-property or privacy rights of others.
• Reveals another person’s private information without their consent (“doxxing”).
• Constitutes spam, scams, malware, phishing, or fraudulent activity.
• Impersonates another person or misrepresents your affiliation.
• Encourages self-harm or suicide, or promotes dangerous activities.

You also agree not to:

• Attempt to circumvent moderation or safety features.
• Scrape, crawl, or automate the Service without prior written permission.
• Interfere with, overload, or disrupt the Service.
• Use the Service to harm, exploit, or endanger others.

5. Content moderation and reporting

• We moderate User Content and reserve the right to remove any content or terminate any account that violates these Terms or that we reasonably believe may harm users.
• You can report objectionable content or abusive users using the in-app reporting controls (the “Report” option on any profile, message, or reply) or by emailing support@pemble.krd.
• We commit to reviewing reports of objectionable content within 24 hours, removing offending content, and ejecting the user who provided that content where appropriate.
• A server-side filter automatically rejects messages, replies, display names, bios, and gift notes that contain known profanity, slurs, or other objectionable terms at the time of submission. This filter is updated regularly and is in addition to user reporting and human moderation.
• Recipients can immediately remove any incoming message — including its public reply — from their profile using the “Hide” action in their inbox.
• You can block other users. Blocked users cannot send you messages or interact with your profile.
• Users who repeatedly violate these Terms will have their accounts terminated.

6. Anonymous messages

The Service allows messages to be sent anonymously. Anonymity does not exempt senders from these Terms. To deter abuse, we retain a one-way hash of the sender’s IP address with each message, as described in our Privacy Policy.

7. Paid features (points and gifts)

• You can purchase in-app points; points can be used to send gifts to other users.
• Points and gifts are consumable digital items. They have no cash value, are not refundable, and cannot be exchanged, withdrawn, or transferred outside the Service.
• Prices, point conversion rates, and the availability of paid features may change at any time.
• Point purchases made inside the mobile app are processed by Apple or Google and credited to your balance automatically. Top-up requests made outside the app are processed manually, and we may reject a request if we cannot confirm the payment or if we suspect fraud.

8. Auto-renewable subscriptions (verification)

Verification is sold inside the mobile app as an auto-renewable subscription. While the subscription is active, your profile carries the verified badge and you can use the verified-only profile themes and features.

• Plans and length of subscription. Two plans are offered: Verified — 1 month (renews monthly) and Verified — 3 months (renews quarterly).
• Price. The price of each plan is shown on the purchase screen in the app and is confirmed by the App Store or Google Play before you are charged. Prices are set per country or region and may differ from the price in other storefronts.
• Payment. Payment is charged to your Apple ID or Google account at confirmation of purchase.
• Automatic renewal. The subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period, at the price for the plan then in effect.
• Managing and cancelling. You can manage your subscription and turn off auto-renewal in your account settings after purchase: on iOS open Settings → [your name] → Subscriptions or go to apps.apple.com/account/subscriptions; on Android open Play Store → Menu → Subscriptions. Cancelling stops future charges; the badge remains until the end of the period you already paid for.
• Deleting the app does not cancel the subscription. You must turn off auto-renewal through the store, as described above.
• Refunds. No refund is given for the unused portion of a subscription period. Purchases made through the App Store or Google Play are billed by Apple or Google, and any refund request is handled by them under their own policies.
• Changes. We may change the price or the contents of a plan. A price change applies only to future renewal periods, and where the store requires it, your consent is requested before the change takes effect.
• The verification badge is cosmetic. It indicates an active subscription and does not imply any endorsement, identity check, or special status granted by us.

Our handling of personal data in connection with purchases is described in our Privacy Policy.

9. Termination

• You may delete your account at any time from Settings.
• We may suspend or terminate your account, with or without notice, if you violate these Terms or applicable law, or if we need to do so to protect the Service or other users.
• Sections that by their nature should survive termination (content licenses for already-published replies, disclaimers, limits of liability) will survive.

10. Disclaimers

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. We do not guarantee the accuracy, completeness, safety, or legality of User Content. Use the Service at your own risk.

11. Limitation of liability

To the maximum extent permitted by law, Pemble and its operators will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or in connection with your use of the Service.

12. Governing law

These Terms are governed by the laws of the Kurdistan Region / Republic of Iraq, without regard to conflict-of-laws principles. Any disputes shall be resolved in the competent courts of that jurisdiction.

13. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date reflects the latest change. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Child safety

Pemble is an 18+ service with zero tolerance for child sexual abuse and exploitation. Our published Child Safety Standards set out what is prohibited, how we detect and enforce it, how to report a concern, and our child safety point of contact.

15. Contact

Questions about these Terms? Email support@pemble.krd.