Child Safety Standards

Pemble is an 18+ social application. We prohibit child sexual abuse and exploitation (CSAE) of any kind on our platform, without exception, and we act on it as our highest moderation priority. This page sets out the standards we hold ourselves to, how we enforce them, and how to reach us about child safety.

1. Scope — Pemble is for adults only

• The minimum age to hold a Pemble account is 18. The service is not directed to children, and we do not knowingly allow anyone under 18 to register or use it.
• Every registration path — the mobile app and the website — requires a date of birth, which is validated on our servers. A date of birth below the minimum age is refused, and the refusal is remembered on the device so a different date cannot simply be entered instead.
• The app is rated for adults and is distributed with store-level age restrictions enabled, so that users identified by the app store as minors cannot download it.
• If we learn that an account belongs to someone under 18, we terminate it and delete its content.

2. Prohibited conduct and content

The following are banned on Pemble and are grounds for immediate, permanent termination:

• Child sexual abuse material (CSAM) — any image, video, or other depiction of a minor in a sexual context, in any form, including drawn, generated, or edited material.
• Sexualisation of minors — text, requests, descriptions, or commentary that sexualises a person under 18.
• Grooming — building a relationship with a minor, or with someone presented as a minor, for sexual purposes.
• Sextortion — threatening to publish intimate material in order to coerce a person, and in particular a minor.
• Trafficking and solicitation — offering, advertising, or seeking a minor for sexual purposes.
• Off-platform facilitation — using Pemble to advertise, link to, or direct users towards CSAE material or communities hosted elsewhere.

These rules apply to every surface of the product: anonymous messages, public replies, chats and chat images, stories, profile names, biographies, avatars, and gift notes.

3. How we prevent and detect CSAE

• Age gate at registration. As described in section 1, a server-side date-of-birth check blocks under-18 registration on all clients.
• Automated term filtering. A server-side filter screens messages, replies, display names, biographies, and gift notes at the moment of submission and rejects content containing prohibited terms, including terms associated with the sexualisation of minors. The term list is maintained and updated.
• User reporting. Every profile, message, reply, story, and chat can be reported from inside the app, and the report form carries a dedicated child sexual abuse (CSAE) category so these reports are identifiable on sight.
• Priority human review. Reports filed under the child-safety category are placed at the front of the moderation queue, ahead of all other report types.
• Review commitment. We review reports of objectionable content within 24 hours, remove offending content, and remove the account responsible.
• Blocking and removal by users. Any user can block another account and can remove any incoming message from their own profile immediately, without waiting for us.
• Attribution. Anonymous messages are stored with a one-way hash of the sender's network address, and device records retain the install identifier and address, so an account that abuses anonymity can still be identified and removed across accounts.

4. What we do when CSAE is found

1. The content is removed from the platform.
2. The account is terminated permanently, and related accounts identified by device or network evidence are terminated with it.
3. Evidence is preserved in the form required to support an investigation, and is not deleted in the ordinary retention cycle.
4. The matter is reported to the competent authorities. Where the case falls within the remit of the United States National Center for Missing & Exploited Children (NCMEC), we file a report with the NCMEC CyberTipline at report.cybertip.org. We also report to law enforcement in the Kurdistan Region / Republic of Iraq, where Pemble is operated.
5. We do not restore terminated accounts in CSAE cases, and we do not accept appeals on them.

5. How to report child safety concerns

• Inside the app. Open the profile, message, reply, story, or chat in question, choose Report, and select the child sexual abuse (CSAE) category. No part of this requires leaving the app.
• By email. Write to support@pemble.krd. Please include the username and, if possible, the time of the content, so we can locate it quickly.
• If a child is in immediate danger, contact your local emergency services first. We will cooperate fully with any resulting request from law enforcement.

6. Child safety point of contact

Pemble maintains a designated point of contact for child safety matters, including notifications from Google Play or any other distributor about CSAE content found on our platform. This contact is able to speak to our CSAM prevention practices, our review procedures, and our enforcement, and can act on a report.

Child safety point of contact: support@pemble.krd.

7. Compliance with child safety laws

We comply with applicable child safety and child protection laws in the jurisdictions in which Pemble operates, and with the child safety requirements of the app stores that distribute Pemble. Our general rules of use, including the prohibition on sexual content involving minors and our moderation and reporting commitments, are set out in our Terms of Service. Our handling of personal data, including the data we retain to support abuse investigations, is described in our Privacy Policy.

8. Changes to these standards

We may update these standards. The “last updated” date above reflects the most recent change.

9. Contact

Questions about these standards, or about a specific case? Email support@pemble.krd.