Support

Need help with Pemble? This page covers the most common questions. If you can’t find what you need, email us — we read every message.

Account & sign-in

• Forgot your password? Use the password reset page and follow the link sent to your email.
• Didn’t get the reset email? Check your spam folder. If it’s still missing, email us from the address you signed up with.
• Change your password. Settings → Change password, while signed in.
• Edit your profile. Settings → Edit profile lets you update your display name, bio, and avatar.
• Delete your account. Settings → Delete account. This is irreversible — see our Privacy Policy for what is removed and what is retained.

Messages, gifts, and the feed

• Send a message or question. Open someone’s profile and tap Send message. You can choose to send anonymously or with your username attached.
• Reply to a message. Open your inbox, tap a message, and write a public reply — or delete it without replying.
• Send a gift. Open a profile and tap the gift icon. Gifts use balance from your account; top up from Settings → Top up.
• Block someone. Open their profile, tap the menu, and choose Block. Blocked users can’t message you or see your activity.
• Report a message or user. Tap the menu on a message or profile and choose Report. Our team reviews every report.

Payments, top-ups, and verification

• How do top-ups work? Send the chosen amount to one of the listed payment methods, then submit a top-up request with your transaction reference. We credit your balance after manual verification.
• Top-up not credited? Email us with your username, the amount, the date, and the transaction reference. We’ll trace it.
• Withdrawals. Eligible accounts can withdraw earned balance from Settings → Withdraw. We process requests in batches; expect 3–7 business days.
• Verification badge. Submit a request from Settings → Verification. Approval is at our discretion and based on identity, public presence, and account history.

Mobile app (iOS & Android)

• Not receiving notifications? Check that notifications are enabled for Pemble in your device settings, and that you have an internet connection. Try signing out and back in to refresh your push token.
• App crashes or freezes. Force-quit the app and reopen it. If the issue persists, email us with your device model, OS version, and app version (Settings → About).
• Avatar picker doesn’t open. Allow photo-library access for Pemble in your device’s privacy settings.
• Update the app. Make sure you’re on the latest version from the App Store or Google Play before reporting a bug — many issues are fixed in the most recent release.

Safety & abuse

• If someone is harassing you, block them from their profile and report the message or account.
• If you see content that threatens harm to a person or violates our Terms of Service, report it and email support@pemble.krd with a screenshot if you can.
• For urgent safety concerns involving real-world harm, contact your local emergency services first.

Privacy & data

For details on what we collect, how we use it, and your rights, see our Privacy Policy. To request a copy of your data or exercise privacy rights, email support@pemble.krd.

Still need help?

Email support@pemble.krd and include:

• Your Pemble username.
• A clear description of the problem and what you’ve already tried.
• Screenshots, if relevant.
• Your device, OS version, and app version (for mobile issues).